Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of ShopFloor Quality Tracker (the "Service"), provided by Jacob Gotschall ("we", "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the company you use it for ("Customer"). If you do not agree, do not use the Service.

2. Accounts

You must provide accurate information, keep your password confidential and confirm your email address. Each company has one Owner who manages its team members and roles. You are responsible for activity under your account.

3. Free trial

We may offer a free trial for the period we tell you in writing or show in Settings as "Trial ends". The trial is free of charge, and we do not collect payment details for it. These Terms do not create any paid plan or billing obligation.

Trial status is managed manually by us; the Service does not automatically change your account when the trial date passes. After a trial ends without a paid plan, we provide 30 days of read-only access so the Owner can view and export the company’s data. We administer this grace period manually; it is not an automated account-expiry feature. We will not automatically delete the company's data at the end of the trial or at the end of that 30-day period. After that period, we may continue to keep the account suspended or read-only, or delete it at the Owner's request or as described in section 10.

4. Your data

Customer owns all data its users enter or upload ("Customer Data"). You grant us a limited right to host, process and display Customer Data only to provide and support the Service.

While the company's account is accessible, the Owner can download Customer Data using "Export company data" in Settings. The export is a ZIP file containing record data in CSV format and a list of uploaded evidence files with download links that expire after 7 days. The export does not contain the attachment files themselves; download them using the links before they expire. Export is available only to the Owner. If the Owner cannot use export (for example, because of the account's status), the Owner may contact us for assistance.

The Owner can ask for the company and its data to be deleted using "Request deletion" in Settings, or by contacting us. Deletion requests are carried out manually by us. We use access controls designed to keep each company's records separate from other companies'.

5. Acceptable use

Do not: break the law or infringe others' rights; upload malware or content you have no right to share; try to access another company's data or bypass security or access controls; overload, probe or reverse engineer the Service; or resell the Service without our written permission. We may suspend access that violates these rules.

6. Service providers

We use third-party providers to host the application and to provide the database, file storage and sign-in. See the Privacy Policy for details.

7. Changes and availability

We may change or improve the Service. We aim for good availability but do not promise the Service will be uninterrupted or error-free. We may update these Terms; we will post the new version here with a new effective date. For material changes we will make reasonable efforts to notify Owners, for example by email or a notice in the Service. Continued use after changes take effect means you accept them.

8. Disclaimer

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. The Service supports your quality process; you remain responsible for your products, quality decisions and any regulatory obligations that apply to you.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim, or US $100 if you paid nothing (for example, during a free trial).

10. Termination

You may stop using the Service at any time, and the Owner may request deletion. We may suspend or end access for breach of these Terms. Deletion is carried out manually; we do not promise a fixed completion date except where applicable law requires one. Sections 4, 8, 9, 11 and 12 survive termination.

11. Shutdown and continuity

If we discontinue the Service, we will give at least 60 days' written notice by email to the company's Owner before the Service ends. During that notice period the Service remains available, and the Owner can export the company's Customer Data as described in section 4.

After the notice period ends and the Service is discontinued, we will delete Customer Data. As described in section 10, deletion is carried out manually; we do not promise a fixed completion date except where applicable law requires one.

If you have prepaid, unused fees for the Service, we will refund a pro-rated amount of those fees.

12. Governing law and contact

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Questions: gotschalljake@gmail.com.